These terms are subject to the Australian Competition and Consumer Act 2010 (Australian Consumer Law).  The benefits provided in our policy are in addition to other rights and remedies of a consumer under the Australian Consumer Law.

Your order will be dispatched within three to five business days with most orders delivered within 5-10 business days (depending on your State or country). If any delays occur in dispatching your order due to stock being unavailable, we will contact you immediately. You may substitute products or cancel such an order at any time prior to dispatch due to an unavailable product. All orders require a signature on delivery. If you are not available it will be taken to your nearest post office to await collection. In all other cases where your product does not arrive or is damaged, Daily Shake can issue a discretionary refund. If Daily Shake decides to issue a refund, credit will be applied to your original mode of payment. However, we are happy to provide you with a full refund under one of our money-back guarantees listed below.

We do not allow returns or refunds for the following reasons:

• Didn’t like the taste (secondary consideration to its benefits):
  Flavour is very subjective, and its perception varies from individual to individual, so while we do our best to formulate the products with the best possible flavours, we understand that there’s always room for improvement. Unfortunately, we cannot issue a refund based on taste alone. However, if you use our products and still don’t notice any positive health changes, please get in touch with our support team, and we can look into issuing a discretionary refund.

   

• Being allergic to the product or an ingredient:
  Everyone’s nutritional needs are different. We recommend consulting with your doctor or dietitian to ensure that our products are suitable for your individual health plan. It’s your responsibility to research the ingredients in the product or speak with your health care professional to determine if there is anything you are or could be allergic to. You can find all the ingredients and nutritional information on our website : https://dailyshake.com/pages/nutritional-information-daily-shake
  - if you need further clarification, we recommend consulting with your health care professional or our customer service team first before ordering.

   

• Ordered too much:
  You cannot return our products once you have received them. 

   

• Ordered the wrong item:
  It’s your responsibility to ensure you are ordering the correct item for your own circumstances. If you are unsure which items to order, please contact our customer service team, or speak with your health care professional. If you order the wrong item, please contact us immediately and we will do our best to change your order items for alternatives before it goes out. However, we cannot make any guarantees. If you order has already been sent out, we cannot provide a refund or accept the goods back into our store. Please also take into consideration that customer service response times can take up to 24-hours and only occur on weekdays in Australian Business Hours at this point in time.

   

• Were suffering from financial hardship:
  It’s your responsibility to take control of your own financial situation. If you are struggling financially, we do not recommend buying foods or supplements. We therefore cannot offer refunds for financial hardship. It’s especially important that you do not purchase subscription products whilst in financial hardship.

• On top of this, we set world leading quality standards with our products. To keep in compliance with our quality protocols, we cannot allow products to return to our warehouse once they have left. As you can understand, we cannot control what happens to goods once they leave the warehouse. We have set this policy to ensure you are getting the highest possible standards and to safeguard your health and wellbeing.
  
  
• Daily Shake is not liable for any goods lost or damaged by Australia Post, UPS, USPS, Fedex, Amazon or any other third party postage carries.
  
  
• Orders lodged by phone or through our website cannot be cancelled once dispatched from our warehouse.

Health Disclaimer

Daily Shake has been developed under the supervision and advice of nutritional experts. The shakes are designed for a safe rate of weight loss for an average healthy adult. Before starting to use the program, you should consult your doctor if you have any health concerns before using any Daily Shake Health products or services.

If you have a medical condition that requires regular medical checks, and/or are taking prescription and/or if you have been advised to eat a special diet to treat an illness or medical condition, then you must discuss the Daily Shake Health Weight Loss Program with your doctor before starting the program. Examples include: diabetes, high blood pressure (hypertension), heart disease, peptic or stomach ulcer, gallstones, kidney stones, and bowel disorders. This list is not exhaustive.

Children under the age of 15 years old may not join the Daily Shake Weight Loss Program unless approved by a doctor and supervised by an adult.

Every purchase is backed by our 30-Day-Money-Back Guarantee. 

We're so confident in the effectiveness of our products that your purchase is guaranteed for a full 30 days. Enjoy your Daily Shake! And, if you don't experience the benefits of our products, simply email our friendly customer service team within 30 days from the purchase date and we’ll refund you one product item (excludes the price of shipping) bought through the Daily Shake website. 

In bundle purchases, this would be one product item which for example would be 2 single sachets or one jar. We recommend purchasing single items first before our bundle saving products to make sure the product works for you.

Conditions: 

• This guarantee is only valid for customers who have purchased the 1 jar/1 month option. Customers that purchased more products are not eligible for a refund or any other guarantee. If you purchased a bundle/package, the guarantee will only apply to one product item in the bundle. For example 2 single sachets or 1 jar. It does not include the shipping cost. 
• As the guarantee is based on the effectiveness of our products, you will need to take all dosages of our product as instructed. If the product has not worked for you, we will happily give you your money back for that single item.
• You will not be able to request your money back based on flavour only.
• If you request a refund for our products, keep in mind that your diet plays an important role in your results. As long as you can show you have taken at least ten servings of our product and have not eaten junk food and alcohol every day during the trial (which destroys our products’ chances of working), we will happily refund your money (excluding the postage cost). 

Please note that, once you request a refund on these grounds, you will not be able to repurchase the same product on our online store.